Let’s help you!
Contact Us
Lamarie Customer Service Hours
8:00 to 17:00 Monday to Friday
Enquiries
info@Lamarie.co.za
Phone
0102712559
Complaints
Lamarie Cosmetics (Pty) Ltd
Reg No: 2014/225556/07
255 Alexander Street
Brooklyn,
Pretoria
0181
South Africa
PLACING AN ORDER
- Follow the order process
- Select your items and add them to your cart
- Click Proceed to Checkout button
- Fill out the requested details and click the Checkout button
- Your order number and delivery time lines will appear on the confirmation page
Delivery T&C’s
Please let us know if you have any complaints
If you had an unpleasant experience of any nature, please don’t hesitate to email us at: info@lamarie.co.za. We aim to contact you within 24hours upon receiving your email.
Return Enquiries
How to return purchases?
Login to www.Lamarie.co.za and complete return forms online. Click Return Policy for instructions.
Purchased faulty items?
Lamarie ensures shipment of high quality products to its customers. Should you purchase faulty products, please contact our team on: 0102712559/info@lamarie.co.za. The time period for returns is 7 days upon obtaining your product. Should we be out of stock, you will be contacted by the Lamarie team.
Where else can I purchase the Lamarie products?
Lamarie Cosmetics is an online shop, however, customers can visit the company at; 255 Alexander Street, Brooklyn, Pretoria, 0181. Should you have any queries regarding our products contact the Lamarie team at 0102712559/info@lamarie.co.za or visit www.Lamarie.co.za should you wish to view our products before purchasing.
Payments
Available payment options:
Payment via credit card
Lamarie accepts credit card and debit/cheque card payment via Visa, MasterCard and America Express only, with assistance from Payfast www.payfast.co.za . We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. Your card details will not be available to, or accessed by us or any third parties. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved. Take note that only credit card payments are accepted in respect of Lamarie Deals orders.
EFT (electronic funds transfer)
This payment method requires the customer to transfer money directly from his/her account into Lamarie’s account, through computer-based systems. If you select EFT, you will be redirected to our secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding references etc. All bank deposit EFT’s require proof of payment to be sent to info@lamarie.co.za before your order will be processed. If payment does not reflect for an EFT transaction we may request proof of payment to be sent before your order is processed. Why should I use the EFT option? EFT is convenient in that it is not time consuming and it’s easy to use. Lamarie also creates a safe and trustworthy banking environment for the benefit of the customers and the company.
Take note that only South African EFT payments will be accepted and no international bank electronic transfers are accepted.
Pricing Enquiries
Currencies Used
All our products are in South African Rand (ZAR)
VAT
ALL our prices include VAT.
Privacy and Security
Safety regulatory shopping on Lamarie
We work tirelessly to ensure your details are secure and safe. Please refer to our Privacy Statement.
Credit card details
We don’t store your credit card details.
Third parties
We do not share or pass on your information to third parties. Refer to Lamarie’s Privacy Statement..
About Lamarie
Lamarie is an exciting cosmetics brand specializing in quality skin care products for men and women.
The idea to make quality skincare products available to a broader market was conceptualized in Taiwan at a time when skincare technology was still in the developmental stages. Our quest to create unmatched quality skin care took us to the US where we continuously strive to refine each product scientifically and in an extraordinary way.
This East meets West story is now echoed in salons in South Africa, where clients are attended by versatile therapists to pleasantly enjoy the product.
Inspired by nature, our desire to formulate top quality products resulted in an advanced skincare range that exceeded all expectations.
To grow into a luxurious cosmetics brand, Lamarie caters for all different skin tones and celebrates the essence of nature, leaving you feeling confident– every step of the way!
Be Skin-Confident
“Confident skin will always be in”
Delivery Enquires
Delivery Options
Flat rate
R70 will ensure delivery of your order the next working day. Orders must be placed before 16:00 on a working weekday.
Delivery Span time
Delivery times are within 3 working days for main city centres and 5 working days for outer areas. Deliveries are Monday to Friday 8am-5pm.
Main Cities: Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Polokwane, Kimberly and Port Elizabeth, within 3 working days.
Office Address
Parcels can be delivered to an office address. Enter the add address with your name upon checkout.
Delayed Parcels
The delivery policy states deliveries within 3-7 working days. Contact the Lamarie Team to assist with location of your order. You will receive an email with a tracking number to inform you when your parcel is on the way/to track status of your parcel.
Order Status
When you log into your account on the website www.lamarie.co.za you can track down the status of your parcel.
Placing an order
Your order gets processed after placing. A quality check is done, then your order gets shipped to your address as quickly as possible.
Returns
There are no charges for returning an item within 14days. Please see the Return Policy for more information or contact the Lamarie Team.
- Return Policy
Returnable items
- Returns must be logged within 7 days upon delivery
- The item must be in a re-sellable condition
- The item must be in its original packaging, with labels attached
Non-returnable items
- Opened items
Procedure:
- Log a return within 7 days on the system
- An email confirmation will be sent to you by Lamarie team to arrange collection by courier
- Pack items in the same packaging as received
- Collections/Returns to the warehouse can take up to 4 working days for main city centres: Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Polokwane, Kimberly and Port Elizabeth
- Items will be inspected upon arrival at the warehouse and refund initiated
- Cash refunds take 7 working days to reflect depending on banking institutions
| 1.Pack | 2.Print | 3.Collection | 4.Delivery | 5.Process | 6.Refund |
| Pack items into a Lamarie box
|
Print the Lamarie waybill(goods carried on a vehicle)
|
Courier will collect the waybill and the box
|
Delivery will take 4 to 8 days
|
The returned item will be processed and the refund will be made within 72hours upon receiving the item
|
Refunds take up to 7 working days to reflect
|
- Privacy Statement.
Private Information
Lamarie will keep your Personal Information confidential. We’ll only process information required to perform our best possible service to you. For purposes of this clause, Personal Information is detailed in the Protection of Personal Information Act No 4 of 2013 (POPI).
- Processing of Personal Information
Lamarie will not sell, share or trade any Personal Information collected online. Personal Information collected can only be disclosed within corporate group required to perform a service to customers or improve online experience.
Signing up for Lamarie’s newsletter/marketing mailers, you consent Lamarie to send you marketing communication (one mailer a day and possibly more during special campaigns/competition periods).
You may unsubscribe to marketing communication anytime, by clicking on the link within electronic marketing material or contact Lamarie Team on: 0102712559.
Any complaints regarding processing of Personal Information may be sent to info@lamarie.co.za and will be addressed as urgent.
- Collection of Personal Information
The Personal Information we may collect include:
Name and Surname
Delivery Address
Email Address
Telephone Number
Mobile Number
Date of Birth
Gender
ID number / passport number
For refunding purposes, we may require your banking details
Delivery Charges
The delivery fee in respect of Lamarie Deals shall be R70.00 per order.
Feedback/Questions
For any further enquiries please contact: 0102712559/info@Lamarie.co.za.
